General Terms and Conditions

1. Scope and contracting party

These General Terms and Conditions (“Terms”) apply to all contracts you conclude with vipwell direct AG, Lerzenstrasse 10, 8953 Dietikon, Switzerland (“VIPWELL”, “we”) via the website vipwell.club or the VIPWELL Health Club app. Anyone who has an AutoVip with us is called a “Member” in these Terms.

Sections 13–19 (partner terms) also apply to partners. All other sections apply to all Members.

Our offer is intended for adults (aged 18 and over). Different terms only apply if we have agreed to them in writing.

2. Products

The AM·PM Ritual consists of the food supplements Morning Boost (AM) and Body Balance (PM). You will find the ingredients, nutritional values and recommended intake on the packaging and on our website.

Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose. Keep out of the reach of children. If you are pregnant, breastfeeding, taking medication or under medical treatment, talk to your doctor before taking them.

3. Conclusion of the contract

The presentation of the products on our website is not a binding offer. Orders are placed through the personal recommendation of a partner: you enter their code at checkout or arrive via their link.

By completing the payment process, you submit a binding offer. The contract is concluded as soon as we confirm your order by email.

If you pay in advance by bank transfer, you pay within 7 days of your order. Your access to the Health Club and your first delivery start as soon as we have received your payment. If the payment does not arrive, we cancel the order.

Your contracting party is always VIPWELL. Partners are independent and may not make any statements on our behalf.

4. AutoVip membership

With your first order, you take out an AutoVip membership. You choose the term: 6 months or 3 months. The membership includes:

• delivery of the AM·PM Ritual for the whole term at once (6 or 3 monthly packs), with your order and with every renewal,
• access to the VIPWELL Health Club (app with Community, Academy, VIP Prestige and VIP Coins).

The price shown at checkout for your country applies (incl. VAT and shipping). The price for the entire term is payable in advance.

You can change the term for the next renewal in the app, no later than 24 hours before the current term ends.

You can also have several AutoVips at the same time. Each one is a separate membership with its own term, delivery and renewal; pausing and cancelling always apply only to the AutoVip concerned.

5. Automatic renewal and cancellation

At the end of each term, your AutoVip automatically renews for the same term (6 or 3 months) unless you cancel it beforehand.

About 10 days before each renewal, we remind you by email and in the app.

You can cancel at any time, most easily in the app under “AutoVip” or by email to info@vipwell.online. The cancellation takes effect at the end of the paid term. Until then, you keep your access to the Health Club. Up to that point, you can also undo the cancellation in the app. Terms that have already started are not refunded pro rata; your right of withdrawal under section 9 remains unaffected.

Instead of cancelling, you can pause your AutoVip in the app for 30 days. Your next renewal is then postponed by 30 days — and with it your next delivery.

We will notify you of price changes for future terms at least 30 days before the renewal. You can then cancel at any time up to the renewal.

If the mandatory consumer law of your country of residence provides for a shorter notice period or a different renewal rule, that rule applies.

6. Payment

You pay by credit or debit card, with Apple Pay or Google Pay (where available), or in advance by bank transfer. Card payments are processed by our payment service provider Stripe.

On renewal, we automatically charge the payment method on file. If you pay in advance, you will receive a payment request with our bank details in good time.

If a payment fails or does not arrive, we will let you know and give you 7 days to make the payment. After that, deliveries and your access to the Health Club are suspended until the payment has been received.

7. Delivery

We deliver the AM·PM Ritual for the whole term at once: with your order and with every renewal, 6 or 3 monthly packs each time. We deliver to the countries available for selection at checkout, to the address in your account. Shipping is included in the price. Stated delivery times are approximate. If your address changes, please let us know in good time.

If a delivery is damaged or incomplete, please contact us within 14 days with a photo. We will send you a replacement free of charge.

8. Warranty and liability

The statutory warranty rights apply.

We are liable without limitation for intent and gross negligence, for injury to life, body and health, and under the Swiss Product Liability Act. Otherwise, our liability for slight negligence is excluded to the extent permitted by law.

We do our best to keep the Health Club available at all times. Short interruptions for maintenance or due to technical faults do not give rise to any claim for a refund.

9. Right of withdrawal

You have a 14-day right of withdrawal. You will find the details, the exceptions and the model form under Withdrawal.

10. VIPWELL Health Club, VIP Prestige and VIP Coins

The Health Club is available to you as long as you have a running AutoVip. Your tier (Bronze, Silver, Gold, Diamond) depends on the paid months of membership of your AutoVip. If you have several AutoVips, each one counts its own months (they are never added together), and the highest tier applies. Your tier stays as long as at least one of your AutoVips keeps running without interruption. Only once all of them have ended does your tier start again from the beginning with a new AutoVip.

VIP Prestige shows your status in the club. You can redeem VIP Coins for rewards from the catalogue in the app. Both are voluntary loyalty benefits with no cash value. They cannot be paid out, transferred or sold, and they expire when your account is deleted. Rewards are available while stocks last.

In the Community leaderboards, other Members see your name, your profile picture and your tier.

The rules for Prestige, Coins, tiers and rewards are set out in the app. We may adjust them for the future. Coins already credited to you will be kept.

Prize draws and promotions are subject to the terms of participation we publish with each promotion. Prizes are not paid out in cash.

11. Community rules

In the Community, you treat others with respect. In particular, the following are not allowed:

• offensive, discriminatory or unlawful content,
• health or cure claims and medical advice,
• advertising for other products, spam and chain letters,
• content you do not hold the rights to, and images of other people without their consent.

By posting, you allow us to display your posts in the club and to translate them automatically into the other club languages. We may remove posts and suspend accounts in the event of violations.

12. Account

Keep your login details secret. Your account is personal and not transferable.

You can delete your account in the app at any time. All running AutoVips then end immediately, without a pro rata refund. What happens to your data afterwards is explained in the Privacy Policy.

13. Partner programme: participation

Every Member receives a personal code and a link. As soon as the first person buys an AutoVip using your code, you become a partner. Participation is free of charge. Apart from your own AutoVip, there is no obligation to buy, no minimum sales and no inventory purchases.

As a partner, you work independently. There is no employment relationship, agency relationship or legal partnership between you and VIPWELL. You are responsible for your own taxes, social security contributions and any permits required in your country.

14. Bonus

A bonus is paid exclusively on paid product sales: on the orders of your Members and your team. There is no bonus for merely recruiting new partners.

As a partner, you may order further AutoVips for yourself with your own code; from your second AutoVip onwards, you receive the bonus on them yourself.

The bonus is based on the net amount excluding VAT. Rates, levels and rules are set out in the current bonus plan in the Partner app. Your level rises with your units and never goes down.

The bonus on an order is split into two halves: the first becomes due with the order, the second when the Member renews their AutoVip.

A bonus that has become due is payable from the following day, including on first orders. If an order is refunded, withdrawn from or reversed by chargeback, the bonus on it lapses. We offset amounts already paid out against your later bonus.

15. Payout

We pay out your payable bonus once a month to the bank account you have saved in the Partner app. Without valid bank details, we cannot make a payout. In that case, the bonus remains credited to you until the bank details are provided.

You can view your statements in the Partner app at any time. Please report any objections within 60 days.

16. Rules of conduct for partners

As a partner, you represent the VIPWELL brand to the outside world. That is why the following applies:

• No health or cure claims. Only use the product statements from our official materials.
• No income promises. What you earn depends on your own activity. Nobody may promise fixed or typical earnings.
• No spam. Advertising by email, SMS or messenger only to people who have given their consent.
• No fake orders and no orders through other people's or invented accounts.
• No resale through online marketplaces, shops or to resellers.
• Brand rules: Only use the logo and materials from the Partner app, and do not modify them. You may not act in the name of VIPWELL, and your domains and profiles must not cause confusion with official VIPWELL channels.

17. Your Members' data

So that you can look after your Members, the Partner app shows you their name, their phone number, their tier, the status of their AutoVip with their latest orders, when they last opened the app and whether they opened our welcome emails. You cannot see what they do or write in the app.

You only use this data to look after your Members, keep it confidential, do not pass it on and do not store it outside the app. If your partnership ends or a Member is no longer assigned to you, you may no longer use their data.

18. Changes to the bonus plan

We may change the bonus plan for the future. We will announce changes in the Partner app at least 30 days in advance. Any bonus earned up to that point will be settled under the previous rules.

19. End of the partnership

You can end the partnership at any time by sending us a message. We will pay out any bonus already earned in accordance with sections 14 and 15.

In the event of serious or repeated breaches of these Terms, we may end the partnership with immediate effect and block your partner account. Any bonus resulting from the breach is forfeited.

20. Changes to these Terms

We may change these Terms with effect for the future. A change only affects ongoing memberships from the next renewal onwards. We will inform you by email at least 30 days in advance. If you do not agree, you can cancel at any time up to the renewal.

21. Applicable law and place of jurisdiction

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). As a consumer, you retain the protection of the mandatory provisions of the law of your country of residence.

The place of jurisdiction is Dietikon. As a consumer, you can also bring proceedings at your place of residence and can only be sued there.

If any provision of these Terms is invalid, the remaining provisions remain valid.